Which devices does Akkroo support?

iOS Devices

Akkroo can be downloaded from the Apple App Store and used on any iPhone, iPad or iPod running publicly available versions iOS 10 or iOS 11 (At this time we advise against using Beta versions of of iOS).

After a period of time iOS devices may no longer be able to update to the latest operating system, we strongly recommend using devices that will be able to support the current operating system (iOS 11) and the following which is normally released a year later. You can see which devices are currently developed for by Apple here.

The devices that are currently recommended for use with Akkroo are:

  • iPad Air
  • iPad Air 2
  • iPad Mini 2
  • iPad Mini 3
  • iPad 4th generation
  • iPhone 7 Plus
  • iPhone 7
  • iPhone SE
  • iPhone 6 Plus
  • iPhone 6
  • iPhone 5S
  • iPhone 5C
  • iPhone 5

Device and model numbers can be found on the back of the device.

The version of iOS you are running can be found on the device at:

Settings > General > About > Version

If you attempt to use Akkroo on a device with an unsupported iOS you will receive a notification within the app.Screen_Shot_2018-06-05_at_10.05.59_PM.png

If you own any of the hardware listed above which is not running at least iOS 9, Akkroo can provide support and assistance to update the software on your devices free of charge. 

Do you have support for Android devices?

Currently Akkroo can be accessed on an Android device via a web application (app), although some features such as Business card and Badge scanning will not be available on this platform at this time.  

We are working towards a native Android app in the future which will allow access to all features. 

The following Android based devices have been tested and are recommended for use with the Akkroo web app:

  • Google Nexus 7
  • Samsung Galaxy Tab S2
  • Sony Xperia Tablet (Z3/Z4)

We also recommend keeping your device updated with the latest operating system. 

Why do I have to keep updating the latest version of the app?

We are constantly working hard to improve the app features and performance, due to the vast changes that occur we can only offer limited support for early versions of the iOS app. Please ensure to check regularly for updates in the App Store or alternatively you can enable automatic updates.

Do I have to put a PIN code on my device?

For any iPads or iPhones being used for your event, we recommend enabling a device PIN code or Passcode. Using a device PIN code encrypts any data present on the device and adds a level of security.

Should your device be misplaced or stolen and is accessible without a code this leaves your data open to security risks. You can find out more about Apple's PIN code security Policy here

Another way to protect your device and data is to enable guided access, which limits navigation to within Akkroo, you can find more advice on this here

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