Which devices does Akkroo support?

iOS Devices

The application runs as a supported app on iOS 9 and iOS 10…we highly recommend ensuring your devices are running the latest software at all times. The devices that can run a supported operating system are:

  • iPad Air
  • iPad Air 2
  • iPad Mini
  • iPad Mini 2
  • iPad Mini 3
  • iPad 4th generation
  • iPad 3rd generation
  • iPhone 7 Plus
  • iPhone 7
  • iPhone SE
  • iPhone 6 Plus
  • iPhone 6
  • iPhone 5S
  • iPhone 5C
  • iPhone 5
  • iPod Touch 5th generation

Device and model numbers can be found on the back of the device.

The version of iOS you are running can be found on the device at:

Settings > General > About > Version

If you own any of the hardware listed above which is not running at least iOS 9, Akkroo can provide support and assistance to update the software on your devices free of charge.

 

Android Devices

Currently Akkroo can be accessed on an Android device via a web app.

The following Android based devices have been tested and are recommended for use with Akkroo:

  • Google Nexus 7
  • Samsung Galaxy Tab S2
  • Sony Xperia Tablet (Z3/Z4)

We also recommend keeping your device updated with the latest operating system. 

 

Device & Software Best Practices 

Why do I have to keep updating the latest version of the app?

We are constantly working hard to improve the app features and performance, due to the vast changes that occur we can only offer limited support for early versions of the iOS app. Please ensure to check regularly for updates in the App Store or alternatively you can enable automatic updates.

 

Do I have to put a PIN code on my device?

For any iPads or iPhones being used for your event, we recommend enabling a device PIN code or Passcode. Using a device PIN code encrypts any data present on the device and adds a level of security.

Should your device be misplaced or stolen and is accessible without a code this leaves your data open to security risks. You can find out more about Apple's PIN code security Policy here

Another way to protect your device and data is to enable guided access, which limits navigation to within Akkroo, you can find more advice on this here

 

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