Enabling functionality on your device

Avatar Clare Knight, 

Enable the camera

When you have the camera or business card scanning feature within one of your Akkroo forms, you device will ask you to allow Akkroo to use the camera for this purpose.

If you accidentally tap Don't Allow, don't worry - you can switch this to allow Akkroo to use the camera within the device settings. 

iPAD

  1. Open your iPad Settings.
  2. Scroll down to Privacy and tap on Camera.
  3. You will see a list of apps that have requested access to the camera on your device. Make sure the Akkroo option has the slider to the right and shows green.1.png

iPHONE

  1. Open your iPhone Settings.
  2. Tap on Privacy and then on Camera.
  3. You will see a list of apps that have requested access to the camera. Make sure the Akkroo option shows green.2.png

 

Turn off Auto-Correct

Sometimes the settings on Apple devices are at a default where Auto-Correction is turned on for the devices and in turn, the apps. This can cause some problems when entering in details into fields in a form e.g. entering an unusual full name.
 
To turn off the auto-correct for the Akkroo forms:
 
1. On your device, tap on the Settings app.
2. Tap on the General menu.
3. Next, tap on Keyboards.
4. Next, tap the Auto-Correction toggle so that it moves to the left and is no longer green. This function is now turned off.
 

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