📯 Release Notes

Avatar Emily Higgins, 

18-September-19 | dashboard

We've updated our behind-the-scenes systems and dashboard - ready to use straight away!

📱🖥 For App & Dashboard Users

⭐️ New 

  • Implemented some time-saving measures to our business card transcription process, meaning you should receive your transcribed data faster than ever before!

🖥 For Dashboard Users

⚡️ Enhancement

  • View who created and edited individual lead versions in the Activity section of a record; an enhancement to the feature that was launched in our last release.

If you have any questions, please speak with your Onboarding Manager or Customer Success Manager. For help, please contact our Support Team, support@akkroo.com.

  


 

5-September-19 | app version 4.10.0 & dashboard

Our latest app is now available from App Store or Google Play and the dashboard update is now live!

📱 For App Users

⭐️ New 

  • Validation has been added to badge scanning so that when app users are presented with badges containing multiple codes, they can quickly identify which is the correct one to scan.

⚡️ Enhancement

  • iOS app users can now close the form by tapping anywhere on the form, making it easier to scroll through form questions.

🐛 Bugs fixed

  • Some minor user experience fixes

🖥 For Dashboard Users

⭐️ New 

  • Information about who created or edited a lead record is now displayed in the dropdown when switching between versions, enabling you to attribute changes to a specific user.

⚡️ Enhancement

  • Re-organised some of the fields in the Form Builder
  • Removed 'Twitter', 'Gender', 'Date of Birth', 'Booking' and 'Question group' fields from the Form Builder
  • Renamed two columns in the Custom Export to avoid confusion: 'Is Check-In' is now 'Pre-registered' and 'Checked-In' is now 'Checked in?'
  • Updated the US support telephone number and link to guides in the Success Hub

🐛 Bugs fixed

  • Some minor user experience fixes

If you have any questions, please speak with your Onboarding Manager or Customer Success Manager. For help, please contact our Support Team, support@akkroo.com.

 


 

 15-August-19 | app version 4.9.0 & dashboard

An exciting new release as we're happy to announce that our app now supports NFC badge scanning! Download our latest app from App Store or Google Play (or enjoy straight away if your devices have automatically updated).

📱 For App Users

⭐️ New 

  • Scan NFC badges with the mobile app! App users with compatible smartphones* can quickly obtain badge data with a swift, contactless tap - it's the fastest method of data capture yet. For more detailed information, check out the new article, 📱 Scan NFC event badges with your Akkroo app.

    *Smartphone compatibility: iPhone 7 onwards. Android devices vary, check specific devices at Unitag.io here.

⚡️ Enhancement

  • Added a new set of discreet confirmation banners (to replace the full confirmation screen that was displayed after submitting a new lead)

 

Any questions? Reach out to your Onboarding Manager or Customer Success Manager. For help, please contact our Support Team, support@akkroo.com.

 


 

23-July-19 | app version 4.8.1, dashboard & API

The big news this week is our new API is now available - if you're an existing API user, this starts the 2-month transition period when you'll need to switch over. For more information, please see our Help Centre article, ⚡️Our new API is now available where you'll find everything you need to get started.

In addition to the new API, we've also released some updates to the dashboard, you simply need to login to benefit from these.

Plus - a new version of the app (4.8.1) is now available in App Store or Google Play.

📱 For App Users

🐛 Bugs fixed

  • Improved the keyboard behaviour so that when an app user enters text into a field, the keyboard no longer obstructs the view
  • Restored the auto-capitalisation in certain text fields
  • Corrected the colour of any 'additional instructions' text that might be displayed in an event form

🖥 For Dashboard Users

🐛 Bugs fixed

  • Corrections to the data format for date of birth fields, enabling successful webhooks
  • Corrected the dashboard page redirection for customers with 2FA enabled on their account, which had prevented visibility of signature field images
  • Fixed an issue affecting mapping 'Company Name' fields to HubSpot

Contact your Customer Success Manager or our friendly Support Team, support@akkroo.com if you have any questions.

 


 

12-July-19 | dashboard update

A quick update to the dashboard to correct a number of small bugs:

🖥 For Dashboard Users

🐛 Bugs fixed

  • Event names containing quotation mark characters behave as expected
  • Updated some error messaging associated with setting-up a Salesforce integration
  • Success Hub links to the App User Guide, rather than an incorrect webpage
  • When mapping fields to integrations on an event level, the App User field is now labelled as a string (instead of a number to prevent confusion)
  • When a new event is created, the event start date is blank by default
  • The badge scan field is now mandatory by default
  • Consistency brought to the terminology used when mapping an event to Integrate

If you have any questions, speak with your Customer Success Manager or contact our Support Team: support@akkroo.com.

 


 

2-July-19 | app version 4.8.0

You can download our latest app from App Store or Google Play (or enjoy straight away if your devices have automatically updated).

📱 For App Users

⭐️New 

⚡️ Enhancement

  • The form close button has been replaced with a back button

🐛 Bugs fixed

  • Minor UI bug: Corrections to the display of button text that's too long; the text is shortened and an ellipses is properly displayed
  • Minor UI bug: Added vertical alignment to the record header; valuable for records that don’t contain an email address (eg when ‘waiting for transcription’)

 

If you have any questions, speak with your Customer Success Manager or contact our Support Team: support@akkroo.com.

 


 

📯11-Jun-19 | dashboard update

Our latest product update is now available; simply login to the dashboard to experience the following:

🖥 For Dashboard Users

⚡️ Enhancement

  • When setting up a new integration with Microsoft Dynamics 365, the labelling in the Akkroo dashboard matches that in Microsoft Dynamics 365

🐛 Bugs fixed

  • Duplicate records are now updated in Marketo by default, as per expected behaviour
  • Corrected behaviour of the pre-registration time and date fields
  • Updated the Help Centre link in the dashboard email editor
  • The 'State' column in the dashboard devices page now displays an accurate status
  • In the dashboard devices page, the app username value is displayed properly within the grid; if it’s too long, the value is truncated and can be viewed in its entirety by hovering over the value

📱 For App Users

🐛 Bugs fixed

  • Banner images are loading in the app again

If you have any questions, speak with your Customer Success Manager or contact our Support Team: support@akkroo.com.

 


 

📯30-May-19 | app version 4.7.4

You can download our latest app from App Store or Google Play (or enjoy straight away if your devices have automatically updated).

📱 For App Users

⚡️ Enhancement

  • A selection of user experience and interface improvements to the form, including:
    • The ‘submit’ form button is always visible on the form and remains fixed at the bottom of the screen
    • If data has been added to either a lead collection form or check-in form, tapping on the close button opens a menu with two options: 'Discard information' (where the form is cleared and closed) and 'Cancel' (which dismisses the menu). 
    • The ‘clear form’ button has been removed as this functionality is now available as 'Discard information' in the close button menu.
  • Support for iPad Pro dimensions

🐛 Bugs fixed

  • Forms containing a checkbox and labelled ‘email’ no longer cause the app to crash
  • Consistency brought to the behaviour of the star rating field
  • The correct welcome sequence screens are displayed after accepting camera permissions in the Android app

 

If you have any questions, get in touch: support@akkroo.com.

 


 

📯14-May-19 | dashboard update

The Akkroo dashboard has been updated and includes a brand new integration with Integrate! Plus, there's a handful of bug fixes and enhancements - all ready to go.

 🖥 For Dashboard Users 

⭐️New

  • You can now integrate Akkroo with Integrate! Send your leads directly into Integrate's demand orchestration platform for powerful processing, standardisation and enrichment of your data. Find out more in our Help Centre article, Integrating Integrate with Akkroo.

⚡️ Enhancement

  • Records that contain a business card field but have not submitted a business card for transcription, will no longer display the "no business card" icon in the dashboard. This is to prevent any confusion about whether an image is missing.

🐛 Bugs fixed

  • Visibility of the Eloqua integration functionality has been restored in the dashboard
  • Multiple fixes to the custom export functionality, including:
    • Export and preview now include the image URLs for business cards, signatures and photos
    • 'Custom column' options are only available when a new column is added (not for the automatically-generated columns)
    • Consistency to the 'Find & Replace' functionality across all fields
    • A red border line highlights if a field has an error

 

If you have any questions, get in touch: support@akkroo.com.

 


 

📯2-May-19 | app version 4.7.3

You can download our latest app from App Store or Google Play (or enjoy straight away if your devices have automatically updated).

📱 For App Users

🐛 Bugs fixed

  • If you remove data from a badge email field and attempt to save the record, you'll now see a validation warning as an alert that the email field is required
  • Reinstalled validation on the phone number field in the app
  • Popups with multiple links now display correctly, without causing the app to crash
  • The correct welcome sequence screens are displayed after accepting camera permissions in the Android app
  • You can now deselect an item (that has been previously selected) in the autocomplete form field
  • Customers using webforms on iOS devices can now select checkbox items by tapping the icons (rather than having to tap the text)

 

If you have any questions, find us at support@akkroo.com.

 


 

postal horn 11-Apr-19 | app version 4.7.2

You can download our latest app from App Store or Google Play (or enjoy straight away if your devices have automatically updated).

📱 For App Users

⭐️ Product enhancements 

Improvements to the camera behaviour and user experience

  • A more natural expected experience when using the camera; you'll momentarily see a black screen and loading icon immediately after snapping a photo or business card.

🐛 Bugs fixed

  • Corrections to how certain business card data fields are sent to the dashboard
  • Business card images are automatically resized and centred to fit within the camera photo frame

🛠Systems upgrades

  • Significant upgrades to the platform we use to build our app

 🖥 For Dashboard Users 

🐛 Bugs fixed

  • In check-in events, pre-registration forms without an end date no longer default to the epoch date (ie Jan 1970)
  • Logs are again visible on the integration logging page
  • Some minor corrections to behaviour associated with pre-registration for check-in events
  • The app version state is now reported accurately in the Devices page 

 

If you have any questions, find us at support@akkroo.com.

 


 

postal horn 26-Mar-19 | app version 4.7.1

You can download our latest app from App Store or Google Play (or enjoy straight away if your devices have automatically updated).

📱 For App Users

🐛 Bugs fixed

  • Business card scanning support for Android 9
  • Forms with white backgrounds are displaying field borders again

 🖥 For Dashboard Users

⭐️ Product enhancements 

Some additional enhancements to the integrations field mapping experience!

  • The interface now states whether there's been a 'match' or 'mismatch' between Akkroo form fields and those in your integrated CRM or Marketing Automation software
  • The ability to search the drop-down list of fields in your integrations

🐛 Bugs fixed

  • Corrected an issue affecting how business card image data is sent to the dashboard
  • If a multiple choice field contains a semi-colon without a concluding value in the form builder, the semi-colon is now automatically removed. This prevents any associated issues being experienced in the app.
  • Web-forms are displaying appropriate validation errors
  • When creating new app users in the dashboard, including uppercase letters in the email address value no longer causes errors
  • Corrected behaviour with the formatting of app usernames (ie they only accept alphanumeric characters)
  • Some minor interface improvements

 

If you have any questions, find us at support@akkroo.com.

 


 

postal horn 12-Mar-19 | app version 4.7.0

You can download our latest app from App Store or Google Play (if your devices haven't automatically updated).

🆕 Feature

  • Introducing new 'Signature field' to your event forms! Sign your name in the app with a stylus or finger and record additional opt-in consent from your leads. Find out more in our article, Signature field is here!
  • Welcoming our new brand to the dashboard and app

📱 For App Users

⭐️ Product enhancements 

  • Another batch of behind-the-scenes performance enhancements to improve the overall speediness of the app (especially beneficial when you've collected lots of records)
  • Clearer in-app messaging to notify you when we're undertaking maintenance on our API
  • The camera is now quicker at taking photos for business card and photo fields
  • We've added the end date to the list of events
  • Plus, a number of user experience and interface enhancements

If you have any questions, find us at support@akkroo.com.

 


 

postal horn 19-Feb-19 Release Notes

 🖥 For Dashboard Users

🆕 Feature

Increased visibility when mapping Akkroo form fields to your integrated CRM and Marketing Automation software

The mapping interface now indicates whether field data types match and if all the mandatory fields in your CRM and Marketing Automation software have been mapped.

 

⭐️ Product enhancements

  • Added clearer business card transcription labelling in the Dashboard; we now display relative time in tooltips and a refreshed set of icons.

 

🐛 Bugs fixed

  • For customers using Salesforce integrations, we can now display a full list of campaigns in the Salesforce Campaign field
  • Corrected some behaviour associated with editing duplicate records

If you have any questions, get in touch at support@akkroo.com.

 


 

postal horn 14-Feb-19 Release Notes | app version 4.6.3

📱 For App Users

We've undertaken significant work behind-the-scenes to improve the overall app performance. Please download this latest version from App Store or Google Play (if your devices haven't automatically updated) for a vastly improved app experience.

If you have any questions, get in touch at support@akkroo.com.

 


 

postal horn 31-Jan-19 Release Notes | app version 4.6.2

Our latest app update is now available to download from App Store or Google Play (if your devices haven't automatically updated). This version includes some key improvements to the app performance and user experience - plus the following bug fixes.

📱 For App Users

🐛 Bugs fixed

  • Fixed a syncing issue that some android users experienced when an event was changed in the Dashboard
  • App now responds to the ‘edit & review records inside the app’ setting as defined in the Dashboard

If you have any questions, get in touch at support@akkroo.com.

 


 

postal horn 17-Jan-19 Release Notes | app version 4.6.1

An exciting new app update for our first release of 2019! As part of our dedication to improving the badge scan experience at events, you can now use your Akkroo app to view and edit badge data in the form edit view. Head on over to the app stores to download this new functionality - plus more! - at App Store or Google Play (unless your devices have automatically updated).

📱 For App Users

🆕 View and edit badge scanned data in-app, edit-view (read more about this in What's New article, View and edit badge scan data in-app)

 

⭐️ Product enhancements

  • The front-facing camera has been enabled for photo fields

🐛 Bugs fixed

  • Statistics screen now refreshes to display more accurate data
  • Splash screen images are now prevented from being automatically cropped

👩‍💻User interface finesse

  • Visual and copy improvements to the empty event screen
  • The ‘add record’ button now visually identifies when the app is loading the form

We're always happy to help - get in touch at support@akkroo.com

 


 

postal horn 17-Dec-18 Release Notes | app version 4.5.2

You can now download our latest app update from App Store or Google Play (unless your devices have automatically updated!). Bringing you a combination of product enhancements and bug fixes.

🖥 For Dashboard Users

🐛 Bugs fixed

  • If you upload a list of contacts, delete it and then re-upload it (ie. containing the same email address), the records are no longer treated as versions or duplicates

📱 For App Users

⭐️ Product enhancements

  • You can now view leads that you’ve previously collected when you log back into the app - giving you greater visibility of your lead capture activity at events

🐛 Bugs fixed

  • When event and record data is deleted from devices, it’s now completely removed - meaning the data archive function is no longer pulling trashed and archived events
  • Records collected when offline, now read "not synced"
  • Auto-correct fields now behave consistently across text input fields

Help always on hand at: support@akkroo.com

 


 

postal horn 4-Dec-18 Release Notes | app version 4.5.1

Head over to the App Store or Google Play to update your apps (unless they've automatically updated) and experience some important performance-improving upgrades, product enhancements and bug fixes.

📱 For App Users

🛠Systems upgrades

  • Significant upgrades to the platform we use to build our app, the benefits include:
    • all round improved performance and stability
    • you can now input data with speech (voice to text)
    • the speed of drop-down form fields has increased
    • our supported minimum iOS version is iOS 11

⭐️ Product enhancements

  • You can now double tap a record to select it in check-in events (instead of having to use the 'select' button)
  • Improvements to the search results copy within check-in events
  • The ‘syncing…’ message is now displayed for 1-second to increase readability

🐛 Bugs fixed

  • Improved performance to how the app updates its online/offline state (when it’s in the background)
  • On Android devices, business card fields that include a tooltip are now presenting the image correctly in capture view

👩‍💻User interface finesse

  • Tapping the active page in the side menu, now closes the menu
  • Increased the size of the long text question active area (so that it’s the same as the visible area)
  • Reinstalled the attendance icon (green check) for records in check-in events
  • Corrected the position of the checklist toggle for check-in event forms
  • Corrected the opacity of the show/hide duplicates button when it’s pressed

Help always on hand at: support@akkroo.com

 


 

postal horn 27-Nov-18 Release Notes

Our latest update delivers a combination of product enhancements and bug fixes to the Dashboard and API. You don't need to do anything to experience this update - it's already available now!

🖥 For Dashboard Users

⭐️ Product enhancements

  • You now have automatic access to the integrations logging page in the Dashboard whenever an integration is enabled
  • When setting the pre-registration end date in the Dashboard, the calendar pop-up will remain open until you’ve set the time

🐛 Bugs fixed

  • When you’ve collected duplicate records, the follow-up email is only sent once - to the primary record
  • Adding the field <Company Name> to a follow-up email now works as expected
  • In the Dashboard record view, the icon and tooltip display the correct status for email sent 

Tell us what you think of our product updates, over at: support@akkroo.com

 


 

postal horn 13-Nov-18 Release Notes | app version 4.4.0

A bumper update this week containing a new, refreshed approach to how we manage and present duplicate records in Akkroo, plus a series of product enhancements and bug fixes. To experience this latest release, update your apps in App Store or Google Play (unless they've automatically updated) - and be sure to let us know your thoughts!

🆕 A refreshed approach to the presentation of duplicate records in Akkroo (see more about this in new Help Centre article, 👯‍What’s New: How we manage & present duplicate records)

📱 For App Users

⭐️ Product enhancements

  • Performance improvements to improve form loading speed

🐛 Bugs fixed

  • In check-in forms, fields hidden by the logic condition, 'is answered' now remain hidden when a new record is created
  • Fixed some odd behaviour where clearing a form had resulted in the form scrolling to an email field

🖥 For Dashboard Users

⭐️ Product enhancements

  • App User Email can now be included in integrations, exports, API & web-hooks

🐛 Bugs fixed

  • The autocomplete field value now saves properly (it had prevented some records from being edited, loaded in the Dashboard or exported)
  • Images are now retained in follow-up emails when events have been duplicated
  • When creating a custom export with the field, ‘App User ID’ (as both a single and multiple value type), the correct data is now previewed and exported
  • Corrected the link to Product Updates in the Success Hub
  • Page error is no longer triggered if there's an apostrophe in the company name
  • Fixed an issue where business card transcription metadata had become visible in the record view and when exported
  • If there are multiple banners displayed in the Dashboard, they no longer overlap and break the page layout
  • The icon displayed alongside the ‘move to collection’ item (in the Actions menu, Event view) has been correctly resized

As always, we love to receive your feedback. Get in touch: support@akkroo.com

 


 

postal horn 5-Nov-18 Release Notes | app version 4.3.3

You can now head over to the App Store or Google Play to download our latest app update (or enjoy straight-away if your devices have auto-updated)! This includes a number of bug fixes and finesse to the app interface.

📱 For App Users:

🐛 Bugs fixed

  • The correct event start-date is now being displayed in-app; some customers had experienced issues with timezones
  • You can now fully clear the text and auto-complete fields
  • Corrected a keyboard display issue that was caused by tapping multiple times on a text field
  • The metadata at the top of a record view has been correctly aligned with the form fields
  • Camera options menu has been centred in the business card scan field
  • The width of pop-up menus (eg logout) have been correctly resized

🖥️ For Dashboard Users:

🐛 Bugs fixed

  • The transcription status of a business card has been corrected in the Dashboard

Any questions, just shout! support@akkroo.com

 


 

postal horn 30-Oct-18 Release Notes | app version 4.3.2

You can now update your Akkroo apps in the App Store or Google Play (or enjoy straight-away if your devices have auto-updated)! This latest release includes some important bug fixes and finesse to the user interface.

📱 For App Users:

⭐️ Product enhancements

  • Default copy for the 'register' button in the form builder has been updated to 'submit’
  • Updates to the default follow-up email copy

🐛 Bugs fixed

  • Forms containing a large number of fields (and combined with logic) are no longer restricted when displayed in-app
  • Deleted records are no longer being shown when searching records in a check-in event
  • We’ve reduced the number of in-app interactions required to select a record from check-in search results (two taps instead of three!)
  • Banner images are now displayed in the search results for check-in events

🖥️ For Dashboard Users:

🐛 Bugs fixed

  • Corrected a functional issue relating to events created from old templates
  • You now receive an appropriate error message if you incorrectly login to the Dashboard
  • UI fix in the Form Builder: when using an ampersand in the 'Register' button, it’s no longer changed to ‘&amps;’
  • Editing an event title that contains quotation marks no longer removes the quotation marks
  • In the Dashboard template event view, a space has been restored between the copy [event title] and [template]

Any questions, just shout! support@akkroo.com

 


 

postal horn 24-Oct-18 Release Notes | app version 4.3.1

Our latest product release (app version 4.3.1) is now available and features a handful of enhancements and bug fixes. To download this update, please head over to the App Store or Google Play (or enjoy straight-away if your devices have auto-updated)!

📱 For App Users:

⭐️ Product enhancements

  • Improvements to how we sync resources, making the process more efficient and stable
  • Completed UI work on the "Today's Events" interface on the event listing page; a thin blue line now highlights the relevant area when a user taps on the red calendar button

🐛 Bugs zapped

  • Clicking on the T&Cs pop-up no longer closes the app
  • Fixed the statistics display screen when the app is in offline mode
  • Changes made to our API to resolve a login issue experienced by a small number of customers
  • UI fixes: centred checkbox ticks and corrected the font weight for drop-down fields

🖥️ For Dashboard Users:

🐛 Bugs zapped

  • Corrected an issue caused by pre-registering check-in records via web-forms

As always, we welcome your feedback - get in touch at support@akkroo.com

 


 

postal horn 16-Oct-18 Release Notes

It’s time for another product update! We’ve focussed on fixing bugs and behind-the-scenes improvements to system stability. It’s now live - and you don’t need to do anything to benefit from this update.

🖥️ For Dashboard Users:

🐛 Bugs zapped

  • Increased the number of Salesforce campaigns that are pulled through to the Campaign ID field
  • When an event is duplicated, images in emails are updated properly (ie copied over or deleted)
  • The form builder logic condition ‘is displayed’ no longer causes an error when a record is created
  • In the Dashboard device page, test devices are once again being categorised as test

As always, we welcome your feedback - get in touch at support@akkroo.com

 


 

postal horn 15-Oct-18 Release Notes | app version 4.3.0

Today we’re launching new functionality: check-in! You can now import a list of contacts when setting up your event in the Dashboard, and then check-in both invited and new walk-ins to your event with the app. Alongside the addition of check-in, we’ve thrown in a handful of bug fixes too! Download this latest update from the App Store or Google Play (or enjoy straight-away if your devices have auto-updated)!

 

🆕 Functionality
Check-in functionality is here! You can now:

1. Import a list of invited people pre-event (in the Dashboard)
2. Mark people as having attended their event (in the App)
3. Amend contact details whilst using check-in (in the App)
4. Add records for new attendees/walk-ins (in the App)
5. Export an Attended Status and time of arrival post-event (in the Dashboard)

Read more about how to use this functionality with our new article, “Using Check-in and Setting an Attended Status”.

 

📱 For App Users:

🐛 Bugs zapped

- App users who delete all of their records will no longer receive post-event email feedback requests

 

🖥️ For Dashboard Users:

🐛 Bugs zapped

- Outdated dashboard tooltips relating to the Legacy App have been removed in the Dashboard
- Updated the Android device icons in the Dashboard devices page

Let us know how you get on with check-in! support@akkroo.com

 


 

📯10-Oct-18 Release Notes | app version 4.2.7

Presenting a number of service improvements and bug fixes to your Akkroo app. To get your hands on the latest app update, head on over to the App Store or Google Play (or enjoy straight-away if your devices have auto-updated)!

📱 For App Users:

Product Enhancements

  • Major improvements to the way the app syncs data; it’s now able to sync even when sent to the background
  • You are now prompted to reload the splash screen if it fails to load (for example, on a poor WiFi connection)
  • We’ve added a timestamp to records, which displays the date that it was collected

🐛 Bugs Fixed

  • App no longer crashes when devices have low storage
  • Fixed two buttons and some confirmation copy relating to the logout functionality
  • The correct copy is now displayed when a badge scan is pending (ie “Waiting for data”, not “Waiting for transcription”)

Questions? Our support team are here to help at support@akkroo.com

 


 

postal horn4-Oct-18 Release Notes | version 4.2.6

Our latest update includes some important bug fixes to improve app stability and performance. You can now update in the App Store or Google Play (unless your devices have auto-updated)!

📱 For App Users:

Product Improvements

  • You’ll now see a message to alert you when you’re running out of storage on your device (as this can impact the app performance)

🐛 Bugs Fixed

  • The camera field (for business card and badge scanning) has been updated to improve its stability
  • We fixed an issue that caused the username field to become disabled sometimes, and which prevented some users from logging back into the app

Any questions? Our support team are here to help at support@akkroo.com

 


 

postal horn 26-Sep-18 Release Notes | version 4.2.5

Our latest product release is packed with a load of service improvements and bug fixes, plus a brand new ‘Plans & Billing’ page. Here you can keep sight of your account plan and monitor usage - it’s ready to explore now! Find it over in the Settings menu.

To get your hands on the latest app update, head on over to App Store or Google Play (or enjoy straight-away if your devices have auto-updated)!


🖥️ For Dashboard Users:

🆕 Feature

  • View and track your account usage in the Dashboard - see ‘What’s New’ for more info

Product Improvements

  • ‘Normal’ users now have the ability to edit records in the Dashboard
  • Business cards will now display the status “awaiting sync” when the records haven’t yet synced from the app to the Dashboard
  • Account owners now have the ability to change app users’ passcodes
  • Improved security in the dashboard

🐛 Bugs Fixed

  • Minor: ‘Checked-in by’ field is no longer included in Dashboard records when the check-in function is not used


📱 For App Users:

Product Improvements

  • Improvements to in-app copy relating to errors and syncing
  • Branded images in forms are now be displayed as full screen

🐛 Bugs Fixed

  • Major: If you ever see a white screen due to an error, the app automatically resets (it no longer requires the user to delete and reinstall)
  • Major: Business Card images can now only be sent for transcription if the image is successfully synced to the Dashboard (ie the field must not be empty)
  • Major: In-App fields now render properly when the ‘is displayed’ logic condition is applied
  • Minor: Prevented the in-app error banner from becoming visible briefly when users navigate to the diagnostics screen
  • Minor: UI fix - spacing increased between a checkbox question and header
  • Minor: UI fix for iPhone X - the T&Cs exit button has been repositioned so that it no longer overlaps the battery icon
  • Minor: Date and time fields corrected on iOS when using the month format (MM-YYYY)
  • Minor: Line-breaks are now displayed in pop-ups (rather than HTML code)

 

We’re always open to your suggestions and feedback, so feel free to let us know what you think at support@akkroo.com

 


 

postal horn 6-Sep-18 Release Notes | version 4.2.3

Our latest update to the Akkroo service is jam-packed with brand new logout functionality, service improvements, product refinements and bug fixes.
 
NEW buttonFeature
  • Logout function - app users can now logout of the Akkroo app, switch accounts and share devices(without having to delete and reinstall). From within the app, you can navigate to‘Settings’ and tap onLogout of[account]’. 
  • It’s worth noting that when you logout of the app, any unsynced data will be lost - you'll therefore see a pop-up message to confirm when this is the case. Read more about this new feature in the Help Centre.
 
white medium starProduct improvements
  • The app statistics screen now shows the number of records collected by App User
  • Users are now prompted to reload their banner image if it fails to load
  • The recommended banner size has been updated to reflect optimal image dimensions
 
bugBugs fixed
  • The app now syncs records automatically when badge/business card data is returned
  • The app version that’s tracked in the dashboard is now automatically updated

 

If your device isn’t set to auto-update, simply head over to the App Store or Google Play to download this update.

Questions? Our support team are here to help at support@akkroo.com

 


 

📯30th August 2018 Release Notes | version 4.2.2

As we continue to work on enhancing your Akkroo experience, a new update is now available for you to enjoy. Alongside some general system improvements, we’ve also fixed several bugs. Key updates include:

 
white medium starProduct improvements:
  • Camera permissions: improvements to the userexperience and copy inside the app
  • Link to theWhat’s New?” page in the dashboard drop down menu has been updated to the Help Centre, so you can keep up to date with new product features and launches. The red dot will no longer appear.
 
bugBugs fixed:
  • Tooltips are now displayed in the data capture form and when editing a record
 
If your device isn’t set to auto-update, simply head over to the App Store or Google Play to download this update.
 
We’re planning lots of new features and improvements to the Akkroo service, so you can look forward to more updates soon! We welcome your feedback - drop us a note at support@akkroo.com
 

 

📯17th August 2018 Release Notes | version 4.2.0

We’ve packed a load of bug fixes into our latest service update - plus, you can now enjoy easier account access thanks to a new passcode recovery function!
 
NEW buttonFunctionality:
  • Forgotten Passcode Recovery - if you’ve forgotten your username or passcode, you can now easily retrieve them! When you login to the app, simply tap on Forgotten Passcode or Forgotten Username and the required credentials will be sent directly to your associated email address.
 
bugBugs fixed:
  • Records deleted in the dashboard will no longer appear in your app
  • Default answers hidden by logic will no longer appear if you edit a record
  • Hidden questions are now always hidden, even with logic applied
  • You’re now able to create a data archive again!
  • If you’re locked out of the app, you’ll get an alert to tell you this is the case
 
If your device isn’t set to auto-update, simply head over to the App Store or Google Play to download.
 
We’ve got lots of features and improvements in the development pipeline, so you can look forward to more service updates coming soon! The Akkroo team welcomes your feedback - feel free to drop us a note at support@akkroo.com

 


 

📯7th August 2018 Release Notes | version 4.1.3

The Akkroo team has been working hard on a shiny new update to your app! In this latest version, we’ve fixed several bugs that were causing issues for a number of users - so your app experience should now be a whole lot better. 
 
If you haven’t set your device preferences to auto-update, simply head over to the App Store or Google Play to download.
 
bugBugs fixed:
  • Autocomplete fields now accept semicolon characters
  • The transcribed data section is now visible in the edit view for badge scan fields
  • Follow-up emails are now sent with link collection hyperlinks
  • Drop-down menus when set to mandatory now force app users to enter at least one response
Here at Akkroo, we’re committed to continually improving your service, so more updates and new features will be coming soon! As always, we welcome your feedback - share your thoughts with us at support@akkroo.com

 


 

📯9th July 2018 Release Notes | v4.00-rc2 Akkroo for Android

It's here! After many months of development the all-new Akkroo app for Android is here, bringing Event Lead Capture to everyone.

For existing customers, more information on your transition from Akkroo Legacy for iOS can be found on these pages.

Release notes:

  • All new Event Lead Capture app for Android users
  • All the Akkroo features you know and love, now available to all smart phone users
  • Thanks for your patience, we've been putting a lot of effort into bringing you this feature and we're delighted to get it into your hands!

Known issues:

  • Hidden Events & Template Events both show in the app when they should not - this issue means that events that are marked as hidden in the dashboard are visible to app users using this version. Please be careful to select the correct event from the list in the app.

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